Eight stages, and what you decide at each one.
Every stage explicitly states what happens, what you deliver, what exists at the end of it, and the decision gate that lets you stop. Continuing is never automatic.
The eight delivery stages
A 30-minute conversation focused on one specific workflow. Its only purpose is to decide whether a paid Diagnostic is justified.
Decision gate
Either a Diagnostic is worth doing or it is not. We will give you a direct recommendation.
Your responsibilities
Ensure someone who actually manages or runs the workflow today joins the call.
One workflow mapped end to end. Expert time, volume, rework, and delay quantified against agreed assumptions.
Decision gate
You own the diagnostic document. You decide whether to build, using a document you own.
Output
The map, measured baseline, written acceptance criteria, and a fixed-price build proposal.
The four operational layers specified against acceptance criteria: interface, workflow, knowledge and controls.
Architecture
Detailed blueprints and technical layout specifications tailored for your system.
The system is built and tested against the written acceptance criteria on representative data.
Quality assurance
Rigorous stress testing and validation against pre-agreed acceptance criteria.
System rolls out alongside current process. Hands-on training for operational teams.
Team adoption
Interactive onboarding sessions ensuring your staff is fully proficient with the new tools.
Formal acceptance against Diagnostic metrics. Handover pack, documentation and exit path delivered.
Final sign-off
The final milestone payment falls due upon meeting written acceptance criteria.
Post-handover warranty period to resolve defects against acceptance criteria.
System health
Continuous observation to guarantee seamless operational reliability during live transition.
Optional ongoing operation, monitoring, triage, and reporting.
Continuous retainer
We stay on to run the live system after handover with monthly cancellation flexibility.
Standard Payment Milestones
Build engagements are invoiced in three parts, and the final payment depends on acceptance rather than on a date.
40%
Initial Deposit
On signing the delivery contract
30%
Mid-Point Progress
At the agreed build milestone
30%
Final Completion
On acceptance
Overruns caused by our own estimation are ours to absorb. That is the point of measuring before quoting. Changes of scope go through written change control—priced and scheduled before work begins.
Ready to quantify your baseline?
The Diagnostic tells you exactly what the workflow costs today, before committing to a system build.